Callnovo’s Russian outsourced call center enables you to access to the largest Russian speaking global marketplace. Outsource your Russian Sales, Customer Service and Tech Support with us and we will assist your growth in the Russian language market.

What Callnovo’s Russian Speaking Call Center Can Do For You

  • Customer Service in Native Russian
  • Sales, Cross-Sell and Up-Sell in Russian
  • Technical Support in Russian (Level I, Level II and Level III Support)
  • Back Office in Russian
  • E-Mail Support in Russian
  • Live Chat in Russian
  • Phone Answering in Russian
  • Order Management in Russian
  • Customer Retention in Russian
  • Fraud Monitoring and Investigations in Russian
  • Russian Social Media Management (VK, OK.ru, Rutube, Facebook, Twitter, Instagram, etc.)
  • Market Survey in Russian
  • Ozon-ru Seller Customer Service in Russian
  • Ebay Seller Customer Service in Russian
  • Aliexpress Seller Customer Service in Russian
  • Ulmart Customer Service in Russian

Why Choose Callnovo’s Russian Call Center

image Native Russian Speakers, Locally in East Europe

Callnovo deploys its Russian call center locally in East Europe, not only because Callnovo Russian call centers’ professional management and resources allow our clients to be more cost-effective, but also because our East Europe call center teams are ideally suited to the Russian-speaking service sector with their native accent, shared history, and understanding of the nation’s diverse challenges.

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image Bilingual Russian Services Available from East Europe

Callnovo’s Russian call center also offers Russian & English Bilingual, Russian & Chinese Bilingual, and Russian & French Bilingual services. Callnovo’s team can perform business services on your behalf with bilingual services in markets that require bilingual skills. Callnovo will expertly translate and accurately represent the ethnic spirit of your brand identity.

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image Business Experience in Over 20 Industries

Callnovo has in depth experience in providing full Russian call center service to governments, small and medium business and fortune 500 companies across many industries including Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.

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image Flexible Hours of Operation

Callnovo is expert at delivering service via Phone, E-mail, Live Chat and Social Media.

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image Multiple Contact Channels

Callnovo is expert at delivering service via Phone, E-mail, Live Chat and Social Media.

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image Choose Shared or Dedicated Agents

Russian customer service, tech support, sales solutions by shared agents (work for multiple clients at same time) or dedicated agents (work for just one client) models.

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image International

Callnovo’s experienced Russian agents understand the various cultural nuances and local consumer behaviors in a variety of international Russian markets worldwide including Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, Azerbaijan, Byelorussia, Estonia, Georgia, Latvia, Lithuania, Moldova, Tajikistan, Turkmenistan, Uzbekistan, Ukraine, Poland, Eastern Germany, Czech Republic, Macedonia, Serbia, Slovakia, and Latvia etc.

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image Multiple Sites

Callnovo has multiple Russian call center offices in East Europe. You’ll never worry about scalability or regional disaster recovery issues.

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image Account Management and QA

Callnovo’s dedicated account management and QA teams are consistently in touch with you to ensure all services meet your standards.

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image No Project is Too Small or Too Big

There’s no need to worry whether your customer contact volume is only minimal as a start-up or in early stage, or if your customer contact volume is huge and you need a large team with hundreds of agents to support! Callnovo caters to both!

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image Easily Scalable

Callnovo’s services are easily scalable to suit clients’ business needs. Start with one agent and quickly scale up to hundreds of seats to handle increased call volume and cater to peak seasons and marketing promotions.

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image Cost-Saving

Not only will you save money on the enormous operations and HR costs of setting up a call center of your own, but you’ll also have long term peace of mind knowing that Callnovo will never compete with your business and your valuable client list is safe.

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Why the Russian Language Speaking Market Is So Important

Russian is spoken by more than 260 million individuals worldwide, and is an official language of Russia, Belarus, Kazakhstan, Kyrgyzstan, as well as the United Nations; and commonly used in Ukraine and Latvia. Russian is the 7th most spoken language in the world by total number of speakers. Russia’s popluation is 144 million, the 9th largest in the world.

Russian is the 2nd most widespread language on the Internet after English. Russia’s internet population is 105 million (73%), the 6th largest in the world. The struggle of the former Soviet Union countries to achieve economic independence has led many of them to facilitate ecommerce, creating plenty of opportunities for international investors and entrepreneurs. Russian B2C e-commerce sales growth is expected to average 11% over the next four years. 58 million Russians are forecast to make $7.5 billion (USD) in online purchases by 2020, plus $4 billion in Ukraine as internet penetration and ecommerce sales continue to grow.

Once a superpower with the 2nd largest economy in the world (the USSR), the successor Russian Federation is now considered a developing modern market economy with superpower potential. Russia joined the World Trade Organization in 2012, then Kazakhstan in 2015, creating many new business opportunities. Russia is a founding member of the BRICS association of emerging national economies.

Russian Language Consumer Market Information

  • Russia is the largest country in the world, covering 1/6th of Earth’s landmass, spanning across 11 time zones, and including more than 100 ethnic groups. English is not widely spoken.
  • Russophones (Russain speakers) are dispersed throughout other countries of the former Soviet Union including Ukraine, Belarus, Kazakhstan, Kyrgyzstan, Latvia, Armenia, Azerbaijan, Estonia, Georgia, Lithuania, Moldova, Tajikistan, Turkmenistan and Uzbekistan, as well as large emigrant populations in Israel, USA, Germany, etc.
  • The emergent countries of the former Soviet Union have struggled through numerous political, economic and social challenges since it’s dissolution in 1992.
  • The people of the former Soviet Union are extremely proud of their history, traditions and cultural values.
  • 74% of Russians live in urban areas, including 12 cities with populations over 1 million.
  • The infrastructure in the former Soviet Union is considered seriously underdeveloped, which creates many logistic challenges for businesses seeking to operate there.
  • Russian consumers are discerning and sophisticated with an appreciation for quality made items and luxury brands.
  • Fashion, beauty, quality electronics (new and used), household appliances and DIY auto parts are popular e-commerce segments.
  • Payment options in the former Soviet Union often involve cash because credit cards are not common.
  • Couriers often wait for customers to try on clothing and test electronics before receiving cash payments.
  • Russian is considered one of the more difficult languages for English speakers to master.